Privacy Policy

Infy Care


Benimay Health Group

Effective Date: 24 January 2026

Last Updated: 15 June 2026

Website: https://benimayhealthgroup.com

1. Introduction

Benimay Health Group values your privacy and recognises the importance of protecting personal information.

This Privacy Policy explains how personal information may be collected, processed, used, stored, and disclosed when you visit our website, contact us, submit an enquiry, or interact with our online services.

We aim to handle personal information responsibly and in accordance with applicable data protection requirements, including Türkiye's Personal Data Protection Law No. 6698 (KVKK), where applicable.

This policy applies to our website and should be read alongside any additional privacy notices provided when you request or receive healthcare services.

2. Personal Information We May Collect

The information we collect depends on how you interact with our website and services.

2.1 Personal Identification Information

We may collect your name and surname or other identifying details that you voluntarily provide when contacting us.

2.2 Contact Information

This may include your telephone number, email address, country of residence, and preferred method of communication.

2.3 Enquiry and Appointment Information

When you submit an enquiry or request an appointment, we may process the information needed to respond to your request and coordinate relevant services.

2.4 Health Information

Where necessary for healthcare-related purposes, sensitive health information may be processed through appropriate channels and subject to applicable legal requirements.

Health information is sensitive personal data and requires additional protection. It will only be processed where an applicable legal basis exists and the required safeguards are implemented.

Please avoid sending detailed medical records, identification documents, or other sensitive information through general contact forms unless a secure and appropriate method has been provided.

2.5 Technical Information

When you visit our website, technical information may be collected depending on our website configuration. This may include your IP address, browser type, device information, pages visited, access times, and website usage data.

Cookies and similar technologies may also collect information as described in our applicable cookie notices and settings.

3. How We Use Personal Information

Subject to applicable law and the relevant legal basis, we may use personal information to:

  • Respond to questions, enquiries, and requests.
  • Coordinate appointment requests and related communications.
  • Provide information about our healthcare services.
  • Facilitate patient communications and relevant administrative processes.
  • Maintain website functionality, security, and performance.
  • Meet applicable legal, regulatory, and recordkeeping obligations.
  • Prevent fraud, misuse, and unauthorised access.
  • Improve our website and visitor experience.
  • Send promotional communications where legally permitted and any required consent has been obtained.

We will process personal information for appropriate, specified purposes and will not knowingly use it in ways that are incompatible with applicable legal requirements.

4. Legal Basis for Processing

Where KVKK applies, personal data will be processed only when a legal basis recognised by the applicable legislation exists.

Depending on the circumstances, the legal basis may include:

  • Explicit consent, where required by law.
  • Processing expressly provided for by applicable legislation.
  • Processing necessary to establish or perform a contract, where the statutory conditions are met.
  • Compliance with a legal obligation.
  • Processing necessary to establish, exercise, or protect a legal right.
  • Other lawful grounds recognised by applicable legislation.

Sensitive personal data, including health information, is subject to additional requirements. Its processing will be limited to circumstances permitted by law and supported by appropriate safeguards.

Where consent is required, you may withdraw it in accordance with applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing of Personal Information

We do not share personal information indiscriminately. Where legally permitted and necessary, information may be disclosed to appropriate recipients, including:

  • Authorised healthcare professionals and relevant healthcare institutions.
  • Website hosting, information technology, and communication service providers.
  • Professional advisers and auditors, where necessary.
  • Competent public authorities where disclosure is legally required or permitted.
  • Other authorised recipients where necessary for a lawful healthcare or administrative purpose.

We take appropriate measures to ensure that personal information is disclosed only for legitimate purposes and in accordance with applicable law.

Sensitive health information will be handled with particular care, taking account of medical confidentiality and the legal requirements governing sensitive personal data.

6. International Transfers of Personal Data

Benimay Health Group is based in Türkiye. Depending on the technology and services used, personal information may be processed or accessed outside Türkiye.

Where personal data is transferred internationally, we will comply with the applicable legal requirements and safeguards, including relevant provisions of KVKK governing transfers abroad.

Where required, we will use a legally recognised transfer mechanism or obtain the necessary consent in accordance with applicable law.

7. Data Retention

Personal information will be retained only for as long as necessary for the purposes for which it was collected, subject to applicable legal retention periods and other lawful requirements.

Retention periods may vary depending on the type of information, the services provided, healthcare recordkeeping obligations, regulatory requirements, and the need to establish or defend legal claims.

When information is no longer required, it will be deleted, destroyed, or anonymised in accordance with applicable law and relevant retention procedures.

8. Data Security

We seek to protect personal information through appropriate technical and organisational measures designed to reduce the risk of unauthorised access, disclosure, loss, alteration, or destruction.

Depending on the information and associated risks, these measures may include access restrictions, secure systems, confidentiality obligations, and appropriate data handling procedures.

No electronic transmission or storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take the measures required under applicable law.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, understand website performance, or provide additional features.

Where required by applicable law, non-essential cookies and similar technologies will be used only after the necessary consent has been obtained.

You may manage cookies through available website settings or your browser. Disabling certain cookies may affect website functionality.

If our website uses analytics tools, advertising technologies, or other third-party tracking services, the relevant details should be disclosed through an appropriate cookie notice or policy.

10. Your Data Protection Rights

Subject to applicable law and relevant exceptions, you may have the right to:

  • Learn whether your personal data is being processed.
  • Request information about the processing of your personal data.
  • Learn the purposes of processing and whether your information is used appropriately.
  • Learn which third parties receive your personal data, in Türkiye or abroad, where applicable.
  • Request correction of incomplete or inaccurate personal data.
  • Request deletion or destruction of personal data when the legal conditions are met.
  • Request notification of relevant corrections or deletions to recipients, where required by law.
  • Object to certain processing activities where the legal conditions are met.
  • Seek compensation where unlawful processing causes damage and the applicable legal requirements are satisfied.

Requests will be handled in accordance with applicable law and its prescribed procedures and deadlines.

11. How to Submit a Privacy Request

To exercise your data protection rights or ask a question about the handling of your personal information, please contact Benimay Health Group using the details below.

We may request sufficient information to identify you and verify your identity where reasonably necessary to protect personal information and prevent unauthorised disclosure.

Data Controller: Benimay Health Group, subject to confirmation of the registered legal entity responsible for processing.

Address: 100. Yıl, Nenehatun Cd No:25, 06700 Çankaya/Ankara, Türkiye

Telephone: +90 535 258 6058

Website: https://benimayhealthgroup.com

Privacy email: [Insert Official Privacy Contact Email]

Where KVKK applies, you may also have the right to apply to the Turkish Personal Data Protection Authority (Kişisel Verileri Koruma Kurumu), subject to the applicable legal procedures.

12. Children's Privacy

We recognise the importance of protecting children's personal information.

Where personal information relating to a child is collected for a lawful healthcare or administrative purpose, it must be handled in accordance with applicable privacy, healthcare, and parental or legal representative requirements.

We do not encourage children to disclose personal information through the website unnecessarily.

13. Third-Party Websites

Our website may include links to third-party websites or services.

Those external services operate under their own privacy policies and practices. Benimay Health Group does not control the privacy practices of third parties and encourages visitors to review the relevant notices before sharing personal information with them.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, data processing activities, or legal obligations.

The latest version will be published on this page with a revised effective or last-updated date where appropriate.

Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

15. Contact Information

For questions about this Privacy Policy or the handling of your personal information, please contact:

Benimay Health Group

Address: 100. Yıl, Nenehatun Cd No:25, 06700 Çankaya/Ankara, Türkiye

Telephone: +90 535 258 6058

Availability: 24 hours

Website: https://benimayhealthgroup.com